The Results

• Increase of 325% in call outs
• Tyre Booking System increased online bookings by 2500%
• reduced customer support by 87%
  

Tyres & Exhausts - Supercar Tyres

Challenge: Revitalise an established but growing business with refreshed web design and marketing. Tyres & Exhausts, struggling an old website and low online search engine presence wanted to increase emergency call outs, reduce support and booking calls, and provide an online booking solution.

Solution:  Implemented a multi-phased, omni-channel approach to evolve the new branding, web presence and engage new customers with a self serve booking solution.

Tyres & Exhaust has successfully grown into a thriving growing company with a strong online presence and self serve booking system. The multi-phased approach has resulted in:

• Increased revenue and customer base, with customers able to book-in online 24 hours a day and with 24/7 Emergency Call out support service.
  
• Enhanced brand recognition and online engagement.
• Improved user experience and customer satisfaction.
• Focus on providing world class design, roadside and in store, installation and support.
  

The Tyres & Exhausts case study demonstrates the capability of a combined digital marketing and website development strategy in supporting growth in a very competitive sector.